One place for all your customer feedback — from inbox to shipped.
Collect feedback from your widget, Slack, email, and API into a single source of truth. Prioritize by customer value, ship what matters, and close the loop with everyone who asked.
Feedback is everywhere. Insight is nowhere.
Requests pile up in Slack, support inboxes, and call notes. Duplicates hide the real demand, and the customer who asked never hears back. Feedjolt pulls every channel into one board, so you can see what's actually wanted — and act on it.
Everything a feedback platform should do.
Run open boards your customers vote on, plus internal boards only your team can see.
Pull feedback in from the in-app widget, Slack, forwarded email, and the REST API — all into one place.
Customers upvote the ideas they want and add context in the thread, so demand is visible at a glance.
Turn on auto-merge and AI collapses five phrasings of the same request into one, so the vote count reflects real demand — not noise.
The daily Next Steps digest ranks by ARR, renewal risk, and blocked deals. Admin boards also weight workspace admins and users you mark with the weight icon at 1.5×. There is no ARR, plan, or segment vote matrix.
Top ideas flow onto a public roadmap, and shipping an item notifies every customer who asked.
From scattered requests to shipped features.
Wire up the widget, Slack, email forwarding, and API — feedback lands on one board, no account required to submit.
Optional auto-merge kills the duplicates, the Next Steps digest ranks by the accounts that matter, and segmentation shows who's asking.
Promote winners to the roadmap, ship them, and the changelog tells every customer who asked — automatically.
The whole feedback loop, one tool.
Widget, Slack, email, and API feed a single board — not five tabs you have to reconcile by hand.
Next Steps ranks ideas by ARR, renewal risk, and blocked deals out of the box, so revenue-critical accounts aren't drowned out.
The changelog notifies the exact people who asked the moment you ship — no manual follow-up.
Spin up a board and start collecting feedback before your coffee's cold.
Frequently asked, plainly answered.
What is a customer feedback platform?
A customer feedback platform is one place to collect feedback from every channel, prioritize it, act on it, and tell customers what shipped. Feedjolt brings boards, voting, a public roadmap, and a changelog together so the whole loop lives in one tool.
Where can feedback come from?
Feedjolt collects feedback from the in-app widget, Slack, forwarded email, and the REST API — all into one board. Customers can also submit as guests, with no account needed.
How does Feedjolt handle duplicate requests?
Optional AI auto-merge (off by default; the workspace owner sets a confidence threshold) collapses different phrasings of the same request into one post. Below the threshold, posts wait for a human. You can unmerge anytime.
Can I prioritize feedback by customer value?
Yes. The daily Next Steps digest ranks ideas by ARR, renewal risk, and blocked deals. On admin boards, workspace admins and users you mark with the weight icon also count 1.5×. There is no ARR, plan, or segment vote matrix.
How do customers find out what shipped?
Top ideas promote onto a public roadmap that updates as you ship, and the changelog notifies every customer who asked the moment a request goes live — closing the loop automatically.
Can I keep some feedback private?
Yes. Public boards are for customers to vote on; private and internal boards stay visible to your team only. Moderation lets admins approve submissions before they go public.