Canny vs Featurebase vs Productboard vs UserVoice (2026)
Canny, Featurebase, Productboard and UserVoice compared: how each one charges, what it's built for and which teams should pick it. Prices checked 23 Oct 2026.
If you run Canny, or plan to, three names keep coming up as alternatives: Featurebase, Productboard and UserVoice. They're different kinds of tools. Canny is a feedback board that charges by tracked users. Featurebase bundles a helpdesk with a feedback board and charges per seat. Productboard is a product management platform with feedback built in. UserVoice is an enterprise feedback program you buy through its sales team. Below, we compare each one with Canny: what it's built for, how it charges and who it suits. Prices come from each vendor's own page.
Canny, Featurebase, Productboard and UserVoice differ mainly in what they're built for and how they charge. Canny is a feedback board priced by tracked users, the people who post, vote or comment, from $79 a month billed yearly for 100 tracked users. Featurebase combines a helpdesk with a feedback board and charges per seat, from $29 per seat a month billed yearly, plus $0.49 per AI resolution. Productboard is a product management platform for roadmaps and prioritization. It has no public price. UserVoice is an enterprise feedback platform priced by feedback volume and integrations, never by seat. It has no public price either. Pick Canny for a self-serve feedback board. Pick Featurebase if support and feedback should live in one tool, Productboard if you need roadmapping and prioritization, and UserVoice for a sales-led enterprise rollout. (Prices checked on 23 Oct 2026.)
Canny, Featurebase, Productboard and UserVoice at a glance
| Tool | Built for | How it charges | Lowest listed paid price (checked 23 Oct 2026) | AI and MCP on the pricing page | How you buy |
|---|---|---|---|---|---|
| Canny | Feedback board, roadmap, changelog | Tracked users (people who post, vote or comment) | $79/month billed yearly, from 100 tracked users | Autopilot on all plans; MCP connectors on Pro and Business | Self-serve; Business is "Let's talk" |
| Featurebase | Helpdesk and feedback in one product | Per seat, plus per AI resolution | $29/seat/month billed yearly, plus $0.49 per AI resolution | AI agent on paid plans; "API, MCP, Webhooks" from Growth | Self-serve; Enterprise is "Book a demo" |
| Productboard | Product management (roadmaps, prioritization, specs, feedback) | Not shown | Not shown | AI included; MCP server on Business and Enterprise | Demo or sales |
| UserVoice | Enterprise feedback program | Feedback volume, tools and integrations, "never by seat" | Not shown | AI feedback analysis named in its menus; pricing page doesn't list MCP | Sales; 30-day trial after a demo |
Prices checked on 23 Oct 2026; check the vendor's page before buying. Sources: Canny pricing, Featurebase pricing, Productboard pricing and UserVoice pricing.
Canny vs Featurebase
Canny is a feedback board with a roadmap and a changelog. Featurebase sells a helpdesk and a feedback board as "all core modules in one subscription," so support tickets and feature requests live in the same product.
The bills grow in different ways. Canny's bill grows with tracked users, the people who post, vote or comment. Pro starts at $79 a month billed yearly for 100 tracked users. If you go over your tier without a spend limit, Canny automatically moves you up to the next tier, prorated. With a spend limit, it stops tracking feedback from new users. Featurebase's bill grows with seats: Growth is $29 per seat a month, Professional $59 and Enterprise $99, all billed yearly, plus $0.49 per AI resolution.
So ask two questions: how many people on your team need a seat, and how many customers will leave feedback? A large user base with a small team leans toward per-seat pricing. A small user base with a large team leans toward tracked users. Run your own numbers before you decide.
Their AI does different jobs. Canny's Autopilot, on all plans, captures feedback from tools like Intercom, Zendesk, Freshdesk, Gong and Zoom, and Canny's FAQ says it merges detected duplicates. Featurebase's AI is aimed at support: an AI agent, billed per resolution on paid plans.
On the pricing pages, Salesforce and HubSpot integrations are on Canny Business and Featurebase Professional. SSO is on Canny Business and Featurebase Enterprise. Canny's Pro plan adds PM integrations with Jira, ClickUp, Linear, Asana, GitHub and Azure DevOps.
Pick Canny if feedback is its own workflow and you want deep integrations. Pick Featurebase if the same team answers tickets and runs the board. If you're already leaving Featurebase, see Featurebase alternatives with flat pricing.
Canny vs Productboard
These tools do different jobs. Canny collects feature requests on a board your customers can see, lets them vote and comment, and ranks what comes in. Productboard calls itself "agentic product management": a system for roadmaps, prioritization and specs that also takes in feedback and runs product portals.
Buying works differently too. Canny publishes its prices, has a free plan and lets you sign up on your own. Productboard shows no figures on its pricing page. Business says "Request demo" and Enterprise says "Contact sales." The page shows a Monthly/Annual toggle, but no figures.
What each plan includes differs too. Productboard Business includes 25 contributors, unlimited roadmaps and prioritization, unlimited feedback notes, feedback loop closing and 2 product portals. Enterprise moves to unlimited contributors and adds SAML SSO and SCIM, custom roles and a Salesforce integration. Canny counts managers (5 on Free, 10 on Pro) and tracked users, and allows unlimited contributors.
Both list MCP on paid plans. Canny lists MCP connectors for OpenAI, Claude, ClickUp and Cursor on Pro and Business. Productboard lists an MCP server and MCP connectors on Business and Enterprise.
In Canny, customers post and vote while your team sorts and ranks what comes in.
Pick Productboard if your real need is roadmapping and prioritization across several product managers. Pick Canny if you mainly need a voting board your customers can use, with a roadmap and changelog on top. If Productboard feels like more than you need, here's a lighter take for indie SaaS.
Canny vs UserVoice
Both tools collect feature requests and help you close the loop with the people who asked for them. They differ in how they're sold. UserVoice presents itself as an enterprise feedback program.
UserVoice doesn't publish a price. Its pricing page says it bases plans on feedback volume, the tools you use and the integrations you connect, never by seat. To get a figure, you talk to its team. UserVoice doesn't list a price; you buy through sales, and its 30-day trial starts after a demo. Canny publishes Free and Pro prices. Only Business is custom.
Rollout is the bigger difference. UserVoice says most teams launch in 4–6 weeks with a dedicated customer success manager. Its 30-day trial workspace comes after a demo. Canny is self-serve up to Pro. If you're moving existing data, UserVoice offers bulk import by CSV or API.
Pick UserVoice if you want guided onboarding and a sales-led contract. Pick Canny if you want to start today, test a board with a few customers and grow into it. If you're unsure, list who will use the tool each week and how much feedback you expect. Then ask UserVoice for a quote and price the same volume in Canny.
How to choose between them
Ask each vendor these questions before you sign:
- Who counts toward the bill: tracked users, seats or feedback volume? What happens when you go over?
- Do you need a helpdesk in the same tool, or just a feedback board?
- Do you need roadmapping and prioritization across several PMs, or a public voting board?
- Can you buy without a sales call, and how long is onboarding?
- Which of your tools does it connect to (Jira, Linear, Salesforce, HubSpot, Slack)?
- How do you get your data in and out?
To see what Canny would cost at your size, try the Canny pricing calculator (indicative). For the details, here's how Canny's tracked users work.
Another option if you want a flat price: Feedjolt
If per-user or per-seat pricing is the problem, Feedjolt charges a flat price per workspace with unlimited boards, posts and contributors, plus a set number of admin seats (pricing is on the homepage). Feedjolt's AI flags likely duplicates for a person to review, and agents work the board over MCP with the permissions a person grants. MCP access depends on your plan. Trade-off: fewer native integrations than Canny. There's no Jira, Salesforce or HubSpot connection today; it connects to Slack, Linear and ClickUp.
Compare the two in Feedjolt vs Canny, side by side, read how to move your Canny data, or browse the full list of Canny alternatives.
Frequently asked questions
Is Featurebase cheaper than Canny?
It depends on your team size and user base. Canny charges by tracked users, starting at $79 a month billed yearly for 100 of them. Featurebase charges per seat, from $29 per seat a month billed yearly, plus $0.49 per AI resolution. If your team is small and your user base is large, per-seat pricing can come out lower. If your team is large and few users give feedback, tracked-user pricing can.
What's the difference between Canny and Productboard?
Canny is a feedback board for collecting and ranking feature requests, with a roadmap and changelog. Productboard is a product management platform for roadmaps, prioritization and specs that also takes in feedback. Canny publishes its prices. Productboard asks you to request a demo.
How much does UserVoice cost?
UserVoice doesn't publish a price. Its pricing page says it bases plans on feedback volume, the tools you use and the integrations you connect, never by seat. You book a demo to get a quote and a 30-day trial workspace.
What is a tracked user in Canny?
Anyone who has given feedback by creating a post, voting or commenting. That includes when an admin or Canny's Autopilot does it on their behalf. The Free plan includes 25 tracked users, and Pro starts at 100.
Do Canny, Featurebase and Productboard support MCP?
Their pricing pages say yes on paid plans. Canny lists MCP connectors on Pro and Business, Featurebase lists API, MCP and webhooks from Growth, and Productboard lists an MCP server on Business and Enterprise. UserVoice's pricing page doesn't mention MCP.
Which one is easiest to start with?
Canny and Featurebase both have free plans and self-serve sign-up. Productboard and UserVoice start with a demo or a sales conversation, and UserVoice says most teams launch in 4–6 weeks.
Prices checked on 23 Oct 2026; check the vendor's page before buying.
Want a feedback board with a flat price per workspace? See Feedjolt.