NPS calculator

Turn your survey responses into a Net Promoter Score. Enter how many fall in each group.

Promoters (scored 9–10)Passives (scored 7–8)Detractors (scored 0–6)

Enter values to calculate.

Net Promoter Score is the percentage of Promoters minus the percentage of Detractors. Passives count toward the total but not the score, and the result ranges from -100 to +100.

NPS is most useful as a trend you can benchmark over time, not an absolute grade.

The number alone won't tell you what to fix. Pair it with the open-ended "why?" and route the themes into your roadmap with Feedjolt.