FAQ: login, plans, roles, and the public portal

Quick answers about Feedjolt: what it is, passwordless login, plans and admin seats, roles, posts, the public portal, integrations, billing, and privacy.

General

What is Feedjolt?

A B2B SaaS feedback and roadmap platform. Customers vote on what they want; you triage, plan, and ship; the public roadmap and changelog stay up to date automatically.

Who is it for?

Product managers, founders, and customer success teams at SaaS companies. If you have a roadmap and customers, Feedjolt fits.

How does Startup pricing work?

Startup is $9/mo (monthly only) and application-based. Apply at Dashboard -> Billing -> Apply for Startup pricing: submit your product URL and what you're building. We review it and approve eligible early-stage teams. It caps at 2 admin seats; grow past that and you move up to Growth. Full details: Startup pricing.

Account

Why no passwords?

Passwords get reused, leaked, and forgotten. We use magic links (email) and Google OAuth instead. Same security model your bank uses, less friction.

Can I change my email?

Not currently in the dashboard. Email [email protected] with the old and new email; we'll handle it.

Can I have multiple workspaces?

Yes. One account, multiple workspaces. Each workspace has its own billing and members.

Can I move data between regions (EU/US)?

No. Region is fixed when you sign up and inherited by your workspaces. See Data region.

Workspaces and members

Difference between OWNER, ADMIN, CONTRIBUTOR?

OWNER - full control, including billing and deleting the workspace.
ADMIN - manages members, content, integrations.
CONTRIBUTOR - submits posts, votes, public comments. No moderation.

Full matrix: Roles.

How many admin seats per plan?

Admin seats (OWNER + ADMIN) are capped per plan: Startup 2, Growth 25, Scale 50. CONTRIBUTOR seats and end-user seats are unlimited on every plan.

Can I transfer ownership?

Yes. Settings -> Members -> Promote to OWNER, then optionally demote yourself. There must always be at least one OWNER.

Posts and feedback

Can I edit posts after submitting?

Yes - you can edit your own. ADMINs can edit any post.

Can end users see internal notes?

No. Internal notes are visible only to OWNER and ADMIN.

What happens to votes when I merge two posts?

They move to the target. Duplicates (same user voted on both) are deduped to one.

Can I have private posts on a public board?

Yes - flag the post as internal and it disappears from the public portal but stays in the dashboard.

Public portal

Do I need a custom domain?

Custom domains aren't supported yet. Your portal URL is feedjolt.com/p/{slug}. On the roadmap.

Can I block search engines from indexing?

Yes - set the workspace to private at Settings -> Visibility (paid plans). Public portals are SEO-indexed by default.

The widget loader is ~5 KB gzip and async-loaded. The full UI loads only when the user clicks. Lighthouse impact should be negligible.

Integrations

Does Feedjolt support Slack?

Yes. Slack integration.

Linear?

Yes, with bidirectional status sync. Linear integration.

GitHub Issues / Jira?

Not yet. Both are on the roadmap.

Is there a public API?

Yes. API. REST + Bearer token.

Webhooks?

Yes. Signed, retried, with delivery logs. Webhooks.

Billing

How does the trial work?

14 days of the Growth plan when you create a workspace. No card up front. Trial.

What happens after the trial?

Pick a plan to keep editing. Without payment, the workspace goes read-only - your data stays intact and the public portal stays live, but you can't moderate, change statuses, or invite members until you add a payment method. Trial.