Roles & permissions

Feedjolt has three workspace roles, OWNER, ADMIN, and CONTRIBUTOR, plus end users. See the full permission matrix covering posts, voting, billing, and more.

Feedjolt has three workspace roles plus a separate end-user identity (your customers).

The three roles

OWNER - full control. Includes billing and workspace deletion. There must be at least one. Usually one or two people.
ADMIN - runs the day-to-day. Manages members (except other admins/owners), boards, integrations, settings. Most of your triage team.
CONTRIBUTOR - limited write access. Can create posts and vote, can't moderate, can't see internal notes. Useful for engineers/designers who log their own ideas.

End users (your customers) are not workspace members; they have their own identity tied to the public portal.

Permission matrix

Action	OWNER	ADMIN	CONTRIBUTOR	End user
Posts
View public posts	✅	✅	✅	✅
View internal posts	✅	✅	✅	❌
Create post	✅	✅	✅	✅ (board-dependent)
Edit own post	✅	✅	✅	✅
Edit any post	✅	✅	❌	❌
Delete any post	✅	✅	❌	❌
Change post status	✅	✅	❌	❌
Merge duplicates	✅	✅	❌	❌
Mark spam	✅	✅	❌	❌
Pin post	✅	✅	❌	❌
Approve drafts (moderation)	✅	✅	❌	❌
Voting
Vote on a post	✅	✅	✅	✅
Vote on behalf of a customer	✅	✅	❌	❌
Comments
Post public comment	✅	✅	✅	✅
Post internal comment	✅	✅	❌	❌
See internal comments	✅	✅	❌	❌
Pin a comment	✅	✅	❌	❌
Delete any comment	✅	✅	❌	❌
Boards
Create board	✅	✅	❌	❌
Edit board settings	✅	✅	❌	❌
Delete board	✅	✅	❌	❌
Statuses & tags
Create / edit / delete status	✅	✅	❌	❌
Create / edit / delete tag	✅	✅	❌	❌
Workspace
Edit name, slug, logo	✅	✅	❌	❌
Manage integrations (Slack, Linear, webhooks)	✅	✅	❌	❌
Manage API keys	✅	✅	❌	❌
Members
Invite member	✅	✅	❌	❌
Change member role (CONTRIBUTOR / ADMIN)	✅	✅	❌	❌
Promote member to OWNER	✅	❌	❌	❌
Remove ADMIN/OWNER	✅	❌	❌	❌
Billing
View billing	✅	✅	❌	❌
Change plan / payment method	✅	❌	❌	❌
Workspace lifecycle
Delete workspace	✅	❌	❌	❌
Audit & history
View audit log	✅	✅	❌	❌
View status history on a post	✅	✅	✅	❌

End-user identity

End users are the people submitting feedback in your portal. They:

Can sign in via magic link (email) on public/authenticated boards.
Are scoped per workspace - your end-user account at acme.feedjolt.com is different from your end-user account at globex.feedjolt.com. (Same email; separate identities.)
Are not workspace members. They don't show up in your member list.
Submit, vote, comment. They cannot triage.

If a customer becomes part of your team, invite them as an ADMIN - they'll have a separate workspace identity.

Edge cases

You can't demote yourself if you're the only OWNER. Promote someone else first.
Removing the last OWNER is blocked. Same reason.
Workspace seat limits apply to OWNER + ADMIN only. CONTRIBUTOR seats and end-user seats are unlimited on every plan.
Admin-seat caps per plan: Startup 2 (OWNER + 1 ADMIN), Growth 25, Scale 50. Need more? See plans.

We picked the smallest role model that supports both a 2-person startup and a 50-person product team. More roles (sub-admins, board-scoped roles) sound nice but compound: every UI element gains a "who can see this?" question. We may add granular roles later if customers really need it. Default is opinionated; trust the team you've assembled.

Roles & permissions

The three roles

Permission matrix

End-user identity

Edge cases

Why these roles?

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