Billing: plans, trial, Creem/Stripe, bills

How billing works in Feedjolt: per-workspace plans, the 14-day Growth trial, Creem and Stripe payments, invoices, role access, payment failures, refunds and cancellation.

Billing is per workspace. One Feedjolt account can own multiple workspaces, each with its own plan and payment method.

Quick facts

Three paid plans - Startup ($9/mo), Growth ($19/mo), Scale ($49/mo). There is no self-serve free tier (see Free license below for admin-granted exceptions).
Trial - every new workspace gets a 14-day trial of Growth, no card up front.
Startup - application-based; apply from Billing. See Startup pricing.
Payments - new subscriptions check out through Creem (Merchant of Record). Existing Stripe customers stay on Stripe. We never see your card.
Currencies - USD by default. EUR available on request.
Tax - collected at checkout from your billing address.
Invoices - emailed to the OWNER on each charge. Downloadable from the dashboard.

Where to manage

Dashboard -> Settings -> Billing (OWNER only). From here you can:

See current plan and usage. A workspace with no trial and no paid subscription shows No plan and the comparison table so you can pick one. REST API keys and MCP stay locked until you subscribe to Startup or Scale.
Upgrade / downgrade.
Update payment method.
Cancel.
Download past invoices.
Open the billing portal (Stripe or Creem, matching how you pay).

Free license

Some workspaces run on a free license instead of a paid plan - granted by a Feedjolt admin, not something you can self-serve. A free-license workspace:

Shows a Free license badge on Settings -> Billing instead of a plan price.
Gets full access to its assigned tier - the same seats, quotas, and features as a paying workspace on that plan.
Has no billing and no card on file - nothing to add, nothing to be charged.

Workspaces created by a Feedjolt admin are automatically placed on a free Scale license.

Who can do what

OWNER - full access. Sees billing, can change plan, can update card.
ADMIN - can see billing (usage, current plan) but cannot change it.
CONTRIBUTOR - no billing access at all.

Payment failures

If a card payment fails, we retry for 7 days. During this period:

The product keeps working (dashboard, REST API, MCP, and OAuth).
The OWNER gets daily emails.
After 7 days without a successful charge, the workspace goes read-only. Your data stays intact and the public portal stays live - end-users can still submit - but admins can't make changes until payment is restored. API keys, MCP, and OAuth stay usable for reads during this read-only window; writes return 403 SUBSCRIPTION_INACTIVE.

To recover: update your payment method, then click Retry payment.

Refunds

We handle refunds case by case via support - email [email protected] within 30 days of charge. For annual plans, pro-rated refunds are negotiable.

Cancel anytime from the billing portal. Stripe customers stay active until the end of the current billing period. If you pay through Creem, canceling in the hosted portal may end access immediately. After that - or if a subscription lapses - the dashboard goes read-only until you reactivate it from Billing. REST API keys, MCP, and OAuth stop entirely (reads included). An abandoned checkout that never paid is the same as canceled: it is not an entitled plan.

A read-only dashboard keeps all its data, and its public portal stays live so end-users can keep submitting. You can re-subscribe at any time; data is preserved indefinitely.

Reactivating a canceled subscription

A workspace goes read-only when its subscription is canceled - typically because a trial ended without a card on file, or a subscription lapsed after cancellation. The dashboard shows a read-only banner and admins can't make changes until you reactivate.

To reactivate: the OWNER opens Settings -> Billing and clicks the Reactivate button (it names your previous plan, e.g. "Reactivate Growth"). This restarts the subscription at the plan you were previously on. Returning Stripe customers reuse Stripe Checkout (saved card + promo codes). Everyone else checks out through Creem. The workspace becomes active again as soon as payment completes.

Billing

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